Once a patient files a complaint, all communication has to go through your attorney. It is extremely unadvisable to reach out for ANY REASON. This is crucial for several reasons:

1. Legal and Ethical Boundaries

• Maintaining boundaries is essential. Contacting a patient who has filed a complaint could be seen as an attempt to influence, manipulate, or retaliate, which could worsen the situation.
• Ethical guidelines from licensing boards (such as those for MFTs) typically require that therapists refrain from engaging with patients in such situations to prevent further ethical violations.

2. Respecting the Complaint Process

• A formal complaint initiates an investigation or review process by the licensing board or other authorities. Once this process is underway, communication should be conducted through the appropriate legal or regulatory channels.
• Any communication outside of this process could interfere with the investigation and may be perceived as unprofessional or coercive.

3. Avoiding Unintentional Harm

• Contacting a patient who has filed a complaint can lead to unintended emotional distress for both parties. It can exacerbate negative feelings and make resolution more difficult.

4. Legal Protection

• Avoiding contact protects you from further liability. All communication regarding the complaint should be handled by your legal counsel or through formal channels to ensure you are not inadvertently incriminating yourself or further violating professional standards.

5. Documentation

• If directed by your legal team or the licensing board, any required communication should be documented thoroughly, but only in a formal, supervised manner.

In summary, after a patient files a complaint, do not initiate contact with them directly. Instead, allow the regulatory and legal processes to unfold. If you need to respond, work through your attorney or the appropriate licensing or investigative board.